Complaints Policy

COMPLAINTS POLICY

MAKING A COMPLAINT

At Platinum Electrical Contracting Ltd, we are committed to providing the highest possible standard of service and workmanship. However, if you are unhappy with any aspect of our service, we want to hear from you so we can investigate the matter and work towards a resolution as quickly as possible.

We value customer feedback and take all complaints seriously. Your feedback helps us improve our services and customer experience.

HOW TO MAKE A COMPLAINT

If you are dissatisfied with any aspect of our service or products, you can contact us using any of the following methods:

In Writing

Please address your letter to:

Platinum Electrical Contracting Ltd
Unit 9–10 Mandale Business Park
Sheffield Road
Rotherham
S60 1FW

By Telephone

Call us on 0114 283 5818 during office hours and ask to speak with our Customer Services Department.

By Email

Email: sales@platinumelectricaluk.com

WHAT HAPPENS NEXT

We aim to resolve complaints promptly and fairly. Wherever possible, we will attempt to resolve your complaint immediately.

If we are unable to resolve your complaint straight away, we will:

• Acknowledge your complaint
• Investigate the matter fully
• Keep you updated on progress regularly
• Provide a response once our investigation is complete

If you require an update at any stage, please contact us on 0114 283 5818 and ask to speak with the person handling your complaint.

If you feel our response does not fully address your concerns, please let us know so we can review the matter further and determine whether any additional action can be taken.

IF WE CANNOT REACH AGREEMENT

Our aim is always to resolve complaints fairly and efficiently. However, if your complaint relates to a financial service and you remain dissatisfied after receiving our final response, or if eight weeks have passed since the complaint was raised, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS).

Please note that only complaints relating to the sale or arrangement of financial services may be referred to the Financial Ombudsman Service.

Financial Ombudsman Service Contact Details

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone:
0800 023 4567 (free for most people calling from a fixed line)
0300 123 9123 (calls to this number typically cost no more than calls to 01 and 02 numbers)
+44 20 7964 0500 (for calls from outside the UK)

Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

FINANCIAL SERVICES DISCLOSURE

Platinum Electrical Contracting Ltd (Company Registration No. 08680569), registered office: 20–22 Wenlock Road, London, N1 7GU, is an Introducer Appointed Representative of Shermin Finance Limited, authorised and regulated by the Financial Conduct Authority under FRN 727594.

Shermin Finance Limited (Company Registration No. 01276121), registered office: HomeServe, Cable Drive, Walsall, England, WS2 7BN, acts as a credit broker and not a lender. Finance is subject to status and affordability.